These Terms and Conditions govern your access to and use of the Noor Care platform, including our website, mobile application, and any services offered through these channels. All visitors to our platform and users of our services are advised to read these Terms carefully. By accessing our platform or using any of our services, you signify your acceptance of and agreement to be bound by these Terms. If you do not agree, you may not access or use our platform.

Our Terms and Conditions explain:

• Who may use our platform and under what conditions

• The nature and limitations of the services we provide

• Your rights and obligations as a user

• Payment terms and what they mean for you

• How disputes are handled and what law governs our relationship

Acceptance of Terms

By accessing the Noor Care platform, you enter into a binding legal agreement with Noor Care (PVT) Limited. These Terms apply to all users of the platform, including registered members, patients, and general visitors. We reserve the right to amend these Terms at any time. Any such amendments will take effect upon being posted on our platform. It is your responsibility to review these Terms periodically. Continued use of our platform following any changes constitutes your acceptance of the revised Terms. Account Registration 

To access certain features of our platform, including appointment booking and health record management, you must register for an account. When doing so, you agree to:

• Provide accurate, complete, and current information

• Maintain and promptly update your account details as and when they change

• Keep your login credentials strictly confidential and not share them with any third party

• Accept full responsibility for all activity that takes place under your account

If you believe your account has been accessed without your authorization, you must notify us immediately through the contact details available on our platform. Nature of Services

Noor Care provides a digital healthcare platform that connects patients with qualified general practitioners, diagnostic services, and related healthcare facilities. We act as a facilitator of care delivery and are not a hospital or specialist provider in all service contexts. The medical advice, diagnoses, and prescriptions provided through our platform are the professional responsibility of the respective licensed practitioners conducting each consultation.

Nothing on our platform constitutes a formal doctor-patient relationship between the user and Noor Care as a company. In the event of a medical emergency, patients must contact emergency services or visit the nearest hospital immediately without delay. User Conduct 

When using our platform, you agree not to:

• Provide false or misleading information about yourself or your health condition

• Attempt to impersonate any person, practitioner, or entity

• Use the platform for any unlawful, harmful, or unauthorized purpose

• Upload, transmit, or distribute any content that is offensive, abusive, or disruptive

• Attempt to gain unauthorized access to any part of our platform, systems, or another user’s account

• Use automated tools, scripts, or bots to scrape, extract, or misuse data from our platform

Violation of any of the above may result in the immediate suspension or permanent termination of your account, without a refund of any fees paid, and may be referred to the relevant legal authorities. Payments and Billings

Noor Care processes all digital payments through PayFast, a payment gateway licensed and regulated by the State Bank of Pakistan. By making a payment through our platform, you agree to the following:

• All fees and charges are stated in Pakistani Rupees (PKR) unless otherwise specified.

• Payment is due at the time of booking or service, unless an alternative arrangement has been agreed in writing.

• You authorize Noor Care to charge the payment method provided for the services selected.

• Transaction fees and service charges applied at the point of payment may not be recoverable in the event of a cancellation or refund.

• Noor Care is not responsible for delays or failures caused by your bank, card issuer, or the payment gateway.

For all cancellation and refund matters, please refer to our Refund and Return Policy.

Noor Care issues digital prescriptions to patients following each completed consultation. These prescriptions are generated through our clinical management system and are sent to the patient via SMS and email. They are legally valid documents produced by a licensed medical professional and are subject to the following conditions:

• Prescriptions must not be altered, reproduced, or presented in a modified form.

• Prescriptions are issued solely for the use of the patient named therein.

• Any suspected misuse, forgery, or fraudulent use of a Noor Care prescription will be reported to the relevant regulatory and law enforcement authorities.

Intellectual Property 

All content available on the Noor Care platform, including but not limited to text, graphics, logos, icons, images, audio-visual content, and software is the intellectual property of Noor Care (PVT) Limited or its licensors, and is protected under applicable Pakistani and international copyright and trademark laws.

You may not reproduce, distribute, modify, publicly display, or use any content from our platform for commercial purposes without obtaining prior written consent from Noor Care. Unauthorized use of our intellectual property may result in legal action.

Limitation of Liability

To the fullest extent permitted by applicable law, Noor Care shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising out of or in connection with your use of, or inability to use, our platform or services. This includes, without limitation, any reliance placed on medical information or advice provided through our platform.

Our total liability to any individual user in connection with a specific service shall not exceed the amount paid by that user for that particular service. Noor Care shall not be held responsible for outcomes resulting from incomplete or inaccurate information provided by the patient, or from circumstances beyond our reasonable control. Third Party Services and Links

Our platform may integrate with or contain links to third-party services and websites, including pharmacy partners, laboratory providers, and digital health technology providers. These links and integrations are provided for convenience and to enhance the quality of care available to our users. Noor Care does not endorse or take responsibility for the content, terms, or practices of any third-party platforms. Users engaging with third-party services do so under the respective terms and conditions of those providers. Termination

Noor Care reserves the right to suspend, restrict, or permanently terminate your access to our platform at any time, with or without prior notice, if we determine that you have violated these Terms or acted in a manner that may be harmful to other users, healthcare providers, or the integrity of our platform.

You may choose to deactivate your account at any time by contacting our support team. Termination of your account does not relieve you of any obligations or liabilities that arose prior to termination, including any outstanding payments. Governing Law and Jurisdiction

These Terms and Conditions are governed by and construed in accordance with the laws of the Islamic Republic of Pakistan. Any disputes, claims, or matters arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the competent courts of Pakistan. Contact

If you have any questions or concerns about these Terms and Conditions, please contact us through the details provided on our platform. We are committed to addressing all queries in a prompt and professional manner.